We are really sorry for the poor experience that you have encountered and that you did not hear from us sooner. The app should be withdrawn, debugged and only reintroduced when this (and all the other issues raised in reviews) are sufficiently resolved.ĭear User, Thank you for leaving a review, your feedback is really valuable and helps us to learn where we can improve. This just isn’t good enough, especially in the current climate, where social isolation is mandatory and GP visits are actively discouraged. Clearly, the technology here is not communicating with the host surgery. The surgery is aware of this issue, is unable to resolve it, but is still asking for patients to register. To make matters worse, I’ve been told the I will have to email the surgery from hereon in for my re-order. This means that I still had to call the surgery to order the prescription.
#Silverlock medical centre registration#
I was told that upon registration and approval from my surgery, my prescription history would be pulled through to the app. The issue here is that this app is unable to fulfil some basic functions. In principle, I agree that technology should be used to reduce pressure on our nhs primary care services. My surgery has been very clear that they want all patients to use this app during the Covid-19 pandemic. Not good enough in this Pandemic Climate. Kindly reach out to us at or call our support number: 020 3743 3033 We thank you for your feedback and hope to hear from you soon. We would love to assist you further in any way we can. No one should be made to feel that way when they reach out to see a doctor.ĭear User, we sincerely apologise for the inconveniences you have encountered with using the app. I will be searching for a GP practice that doesn’t use dr IQ, as I felt unsafe discussing my health with an unfriendly stranger on the phone who made me feel like a burden.
This culture of stopping people from going to see a doctor leads to more and more people ignoring symptoms and illnesses being discovered potentially too late. The NHS is overburdened and underfunded, I shouldn’t feel guilty for wanting to see a doctor when I have serious health concerns. I insisted to be put through to arrange an appointment with my GP practice, which was agreed to only reluctantly. The second call was with an overworked and impatient person who started the call by listing the reasons why I wouldn’t get a referral anyway, tried to diagnose me via phone and prescribe other medication. On my first call I was prescribed medication that was delivered to a pharmacy that’s not even near where I live. Patients are gaslighted into thinking they’re probably overreacting and instead prescribed medication via a phone consultation rather than having an appointment with a GP. It’s hard to view this app as anything other than to keep patients from going to see a doctor. Thanks for registering and using the app. Please do something about this! At least please allow us to view notifications at all and any times! Some of the notifications are really important re medication requests, doctor visits etc.ĭear User, Thank you for your valuable feedback. I can’t see the notification! It just tells me it’s closed and I have to try again at 7am the next day. have to wait until Monday! Sometimes if I submit a consultation at 12, and the practice only replies at 4pm or something. that’s ok, but the problem is that your app is also not allowing me to see urgent notifications on the app after those times either! And I have to wait until the next day, or if it’s a Friday. This is a good app but please change one of your features!! My GP practice closes Dr IQ consultations every day at around 1pm, and closes them all weekend.
All data is stored in a secure and compliant NHS environment, based in England. iQ ensures clinical safety and reliability. Use an online symptom checker and NHS clinical pathways to help manage the most common patient requests online.ĭr. Order repeat prescriptions for collection at a preferred pharmacy, reducing the need to wait to see your GP. Set appointment and medication reminders and get notifications to help you plan your care.
See or speak with a member of your medical team at a convenient time and place. iQ from anywhere on any device.īook a range of appointment types via the app, reducing the need for face-to-face appointments.
#Silverlock medical centre free#
iQ is a free NHS online consultation platform, providing fast, safe and effective online consultations with your GP, reducing the need to book and wait for a face-to-face GP appointment.
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